Delivery/ Returns

SHIPMENT CONDITIONS

GW only sends its products to: Mainland Spain and the Balearic Islands. It will not be possible to make the purchase process through the Website to destinations other than those indicated. GW does not ship products to the autonomous cities of Ceuta and Melilla.

The purchase of products on the Website is subject to payment of shipment fees by the buyer.

Shipment fees will depend on the destination and the value of the purchase acquired in accordance with the indicative table shown below. In any case, actual shipment fees will be detailed throughout the purchase process and the buyer will be able to check these fees before completing his purchase. GW cannot be responsible for the delay in the delivery of orders due to causes that are not directly attributable to GW, Acts of God or force majeure events.

A) GRAND WINERS

Free delivery orders of more than 60€:

Orders of less than € 60:

  • ESPAÑA: 5,90€
  • BALEARES: 7,90€ 

b) NO GRAND WINERS

Orders of less than € 60:

  • ESPAÑA: 5,90€
  • BALEARES: 7,90€ 

Orders between €60 and €150:

  • ESPAÑA: 4,90€
  • BALEARES: 6,90€ 

Orders of more than €150 will be FREE

Delivery options

For shipments to Spain (except for Canary Islands, Ceuta and Melilla), GW offers a guarantee of delivery within 2 or 3 working days.

DELIVERY OPTIONS

For shipments to Spain (except for Canary Islands, Ceuta and Melilla), GW offers a guarantee of delivery within 2 or 3 working days.

Satisfaction guarantee

GW offers an additional satisfaction guarantee to the user, based on which, the latter has the option of returning the different product’s units acquired if not satisfied when tasting a product’s unit.

The user has a period of 14 calendar days as from the reception of the products to request the return of the products by sending an e-mail to info@thegrandwines.com and specifying the matter. The user must state the order number and the products which the latter wants to return.

The User must return the remaining product units that have not been tasted in perfect conditions (not damaged, soiled or open), properly protected and ideally in their original packaging. After verification by GW of the good conditions of the products, it will proceed to refund the amount corresponding to returned units in a maximum period of 10 calendar days using the same means of payment that the User used for the initial purchase. This guarantee does not cover the transportation costs of the return, which shall be borne by the User.

 

Return of defective products

a) Right of withdrawal

The time available to expire 14 calendar days from the delivery of the product to desist, totally or partially, from the purchase of the product, in accordance with the applicable legislation.

Once the term of fourteen 14 calendar days has expired, GW will not accept the refund for the withdrawal of product purchases.

The buyer must state his intention to desist within the indicated period and proceed to return the product. You can use the withdrawal form model that is available here. Likewise, the user can send an email to the address info@thegradwines.com including his name and address, as well as the number of his order. You can also contact me by telephone in order to expedite the return process of the corresponding amounts.

In any case, in the event of canceling the purchase, the following requirements were met:

In the event that the product is not returned in the same original packaging, the good may suffer a depreciation.
The return to GW must be done with the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
A copy of the product of purchase and retail sale of the products must be included in the package, which also indicates the products returned.
The drinks of the orders must contact The Grand Wines so that the order can be picked up at the indicated address. The user will assume the shipping costs for return in case of exercising the right of withdrawal.

b) Return of defective products

Notwithstanding anything else, other rights that may correspond, the user may be entitled to reimbursement of the price of defective products or products delivered if it does not correspond to the order made by the user. Alternatively to the above, the User has the right to claim, and to deliver it, an equal product, in perfect condition.

In the cases of return to GW of defective products or that does not correspond to your order, as it should be done by the user in the case, is not obligated against the costs of returning those products.

Provided that the user has followed the procedure established in section (a) above and has complied with the requirements established in this section, GW will refund the price paid for the returned products that are defective or that does not correspond to the order of products performed by the User, in accordance with the provisions of subsection (c) below.

(c) Cancellation of the price of the products to the user

Provided that the user has followed the established order, the return of the product in its original box including the shelf is in this section and has complied with the requirements established therein, GW will refund the price paid by the user corresponding to the returned products . In the event that the return is made in the exercise of the right of withdrawal of the User described in section a) GW will not pay or pay it against the costs and / or return costs.

The User is not entitled to a refund of the price of returned products that has not been delivered under the same conditions in which they were delivered, or has not complied with the requirements established in these General Conditions.

The partial returns of an order will result in the refund of the price to the product or products actually returned.

GW will manage the price return order for the same payment system used by the user for the purchase of the products, within 30 days of ordering the returned product and once it complies with the requirements established in the sections (a ) and (b) previous. The application of the return of the price in the account of the independent User of the banking entity.